When Citrix Receiver/Workspace is not working properly or you find that the "launch.ica" file will not open anything, you can reset the agent on your computer to get things working again.
- Close out of all of your browser windows (MS Edge, Google Chrome, Mozilla Firefox).
- In the bottom-right corner of your screen, right-click the Citrix Workspace icon and choose "Advanced Preferences." Note that you may need to open up the system tray to see hidden icons.
- In Advanced Preferences, click "Reset Citrix Workspace."
- Confirm that you want to reset Citrix Workspace to it's default settings.
- You will get a confirmation that Citrix Workspace was reset to default settings. Note, if you get the below warning stating "An account is not configured," you can ignore it.
- Next, delete any stray launch.ica files that you may have stored on your computer (Downloads, Desktop, Documents).
- Last, open "Internet Options".
- Go to the "Content" tab, and click "Clear SSL state"
- Once you have completed, all the above you may reopen your browser, log into Citrix, and try opening an application again.
If you are using HTML5 and nothing is launching, we may have to rebuild your Citrix account profile. Please submit a ticket or ensure that you are using Citrix Receiver/Workspace by following the instructions here.